Acceptable Use Policy

Last Modified: February 3, 2026

Use of the New Compass Offerings (which, for clarity, include the Service) are subject to this acceptable use policy (the "Acceptable Use Policy").

Unless otherwise indicated, capitalized terms used herein but not defined herein have the meanings ascribed to them in the applicable agreements between Customer and New Compass governing Customer's use of the New Compass Offerings (the "Agreement"), or if not defined in the Agreement, in the New Compass Terms of Service (or such successor URL as may be designated by New Compass) (the "Website").

1. General Use Restrictions

Customer may not:

A. Use the New Compass Offerings in any way that violates or facilitates the violation of applicable law. This includes: (1) engaging in illegal activity such as terrorism; cybersecurity crime; organized crime; or child sexual exploitation or the generation of Child Sexual Abuse Material (CSAM); (2) violating copyright, trademark, or other intellectual property laws; (3) violating any person's privacy rights, including by attempting to collect, infer, predict, store, process, or disclose protected or personally identifiable information or other protected information, such as passwords, account information, credit card numbers, addresses, location, or other contact information without a lawful basis for doing so or tracking an individual without consent; or (4) accessing or authorizing anyone to access the New Compass Offerings from an embargoed country.

B. Use the New Compass Offerings in any way that could harm them or impair another person's authorized use of the New Compass Offerings. This includes: (1) attempting to gain unauthorized access to the New Compass Offerings, acting to deny others' authorized access to the New Compass Offerings, or authorizing any third party to inappropriately access or use the New Compass Offerings on Customer's behalf (such as sharing a username and password with multiple individuals); (2) using the New Compass Offerings to try to gain unauthorized access to any other service, data, account, system, or network by any means; and (3) using content or technology that harms, interferes with, or limits New Compass's or any other user's normal operation of New Compass's products and services, including monitoring traffic or data.

C. Use the New Compass Offerings in any way that is intended to harm others (other than normal competition with third parties). This includes: (1) using the New Compass Offerings to store, generate, or transmit viruses, malware, malicious code, trojan horses, or anything designed to impair the proper operation of any website or computer system; and (2) using the New Compass Offerings to harm, threaten, stalk, defame, defraud, deceive, or harass anyone for any reason.

D. Use the New Compass Offerings to violate New Compass's intellectual property rights or otherwise compete with New Compass. This includes: (1) accessing or using any intellectual property in or related to the New Compass Offerings, except as expressly permitted under the Agreement; (2) copying the New Compass Offerings, or any part, feature, function, or user interface thereof, except as expressly allowed for such New Compass Offerings under the Agreement; and (3) using the New Compass Offerings to assist in the creation of similar or competitive products or services to be used apart from the Service.

2. Use of New Compass AI Features

If Customer elects to use Covered AI Features or Preview AI Features, as described in the Documentation (collectively, the "New Compass AI Features"), Customer's use is subject to the following:

A. Customer and its Users may not use New Compass AI Features to make Fully Automated Decisions in domains that affect individual rights or well-being or will have a legal effect on an individual, including decisions relating to finance, employment, healthcare, housing, insurance, social welfare, or other essential goods and services. In these domains, Customer must ensure that the final decision complies with all applicable laws related to such use, including any requirements for human review, special audits and testing, consent, notice, or disclosure. "Fully Automated Decision" means any determination about an individual made entirely by systems and software, including those using artificial intelligence, machine learning and other data processing techniques, without any human involvement or intervention.

B. Customer shall not disable, evade, disrupt, or interfere with any content filters or safety systems that are part of New Compass AI Features.

C. Customer may not misrepresent the origin of any response or result from a New Compass AI Feature provided to a Customer within the Service after processing an Input (an "Output") by claiming or implying such Output was created by a human or representing the Output as an original work. Customer may not remove any markings that are automatically applied to an Output to indicate that such Output was artificially generated. Customer will promptly stop using, displaying, or distributing any Output if it receives a claim that such Output violates a third party's intellectual property rights, or notice that such a claim has been made. Customer shall not use or communicate to third parties any Output in breach of any rules relating to "deepfake" content that are imposed on Customer by applicable law. As used herein, "Input" means any natural language statement, prompt, or query that a User provides to the Service for use with a New Compass AI Feature.

D. Customer must not use any New Compass AI Feature without first determining if its use of such feature is effective and safe. The New Compass AI Features and/or any components thereof are not intended to be used for and Customer shall not use the New Compass AI Features for: (i) prohibited practices under the European Union Artificial Intelligence Act (the "EU AI Act") (ii) any use that would result in the New Compass AI Features being declared a high-risk AI system or that otherwise qualifies as "high-risk" under the EU AI Act; or (iii) any use that is sensitive, critical, unsafe, high-risk, or hazardous (including any use that could result in death or serious bodily injury, catastrophic damage, warfare, or the operation of critical infrastructure). Customer is responsible for any decisions, actions, and/or inactions arising from its use of New Compass AI Features, including ensuring compliance with applicable laws, regulations, and other legal requirements.

E. Customer must not use the New Compass AI Features without appropriately disclosing to end-users any known risks or dangers of its use of New Compass AI Features.

F. Customer may not use the New Compass AI Features or any Output to aid in developing, training, re-training, fine-tuning, testing, improving, or enhancing products or services that compete with the New Compass Offerings, including other artificial intelligence models.

3. Benchmarking

Subject to the use restrictions herein, Customer may conduct benchmark tests of the Service, including the New Compass AI Features (each a "Test"). With the exception of Tests involving beta offerings, Customer may publicly disclose, or allow third parties to publicly disclose, the results of the Test as long as (1) Customer shares the Test results with New Compass reasonably in advance of its disclosure, and (2) the disclosure includes all information necessary to replicate the Test. Test results involving beta offerings features are confidential and cannot be publicly disclosed without New Compass's prior written approval.

4. Violations

Customer will report any violations of this Acceptable Use Policy, or any issues with any of the New Compass Offerings, including the Service and the New Compass AI Features, to New Compass's legal department at legal@newcompass.com.

5. General Terms

Notwithstanding anything to the contrary in the Agreement, in the event of any conflict between the Agreement and this Acceptable Use Policy, this Acceptable Use Policy shall govern. This Acceptable Use Policy may be updated by New Compass from time to time upon reasonable notice (which may be provided through the Service or by posting an updated version of this Acceptable Use Policy on the Website). Any violation of this Acceptable Use Policy may result in the suspension or termination of Customer's access to and use of the Service or other New Compass Offerings. Customer is responsible for its Users' compliance with this Acceptable Use Policy and that it will not encourage any third parties to perform activities banned herein.